Account & support
Troubleshooting & support
Start with the affected feature to find the next step.
Audio, questions, and the window
- Audio but no transcript: confirm capture is on, permissions are granted, and call audio is playing, then run Connection check.
- No response to Ask AI: confirm an active interview and confirmed text, or select a valid passage again. Retry a failed answer without ending the interview.
- Wrong screenshot display: check the display under Interview preparation in Settings. Refresh the list after display changes.
- Cannot click the window: restore interaction with the click-through shortcut. If it is hidden, use Show/hide window. Dock visibility is separate.
Contact support
Email [email protected] with the app version, steps to reproduce, and an order reference when relevant. Do not send passwords, verification codes, API keys, or sensitive interview material.