Help and Contact

1. Contact support

Email [email protected] for account, payment, refund, access or privacy questions. For account issues, use your linked email where possible so ownership can be checked. Do not send identity documents, your home address, tax identifiers or unrelated personal information.

2. Orders and payments

Include your order reference, issue time, payment provider and a relevant description. The merchant statement descriptor is INTERVIEWLOL; your issuer may add other information. If a payment appears debited but the order is unconfirmed, check the order and contact support rather than paying repeatedly.

Request a refund under My orders. Platform review and payment-provider confirmation are separate stages. See the Refund Policy for the process.

3. Digital delivery

Current plans are one-time purchases without automatic renewal. Access is credited to the purchasing account after provider confirmation. Monthly plans last exactly 30 days from access credit. No physical goods are shipped, and plans do not guarantee interview or hiring outcomes.

See the download page for installation requirements and release limitations. For technical issues, include the app version, operating system version and a description without sensitive content.

4. Protect your information

Support does not need your password, verification codes, API keys, full card number or payment password. Send only information necessary for the issue. See the Privacy Policy for data requests, and the Refund Policy and Terms of Service for payment and service conditions.